Returns & Refunds

Thank you for shopping at Crazy Chameleon Crafts. We strive to provide high-quality products and excellent customer service. This Returns and Refunds Policy outlines the terms and conditions for returning items and receiving refunds. By making a purchase from our website, you agree to the terms of this policy.

1. Returns

1.1. We accept returns only in cases where there was a direct issue with our shipping process. We are not responsible for damages or issues caused by third-party shipping carriers. If you encounter any problems with the shipping process, such as delays or lost packages, please contact us as within 24 hours of receiving your package so that we can assist you.

2. Damaged Items

2.1. Our products are packaged securely to minimize the risk of damage during shipping. We guarantee that no damages occur on our end. However, if your item arrives damaged due to mishandling by the shipping carrier, it is essential to have shipping insurance to cover such damages.

2.2. If your item is damaged during shipping and you have shipping insurance, please file a claim with the shipping carrier to seek reimbursement for the damaged item. We will provide any necessary documentation or evidence to support your claim.

3. Refunds

3.1. Refunds will only be issued in cases where we are unable to resolve the direct shipping issue. However, please note that due to the nature of our business as a handmade products store, any products purchased are subject to potential defects inherent in the art business. Therefore, we cannot accept returns or issue refunds for defects that are characteristic of handmade items, such as minor variations in color, texture, or imperfections that do not impact the functionality or overall quality of the product.

3.2. Please note that refunds will be issued in the original form of payment used during the purchase. Depending on your payment provider, it may take some time for the refund to be reflected in your account.

4. Return Process

4.1. If you need to return an item due to a direct issue with our shipping process, please contact our customer support team within 24 hours of receiving the item. We will guide you through the return process and provide you with the necessary instructions and a return shipping address.

4.2. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. You will be responsible for the return shipping costs unless otherwise agreed upon with our customer support team.

5. Contact Us

5.1. If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at shilorene@gmail.com or 0835013502. We are here to help and will respond to your inquiry as soon as possible.